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Nozzle too high above printbed

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Hi there! I have just build my Ender 3 v2 and after levelling the printbed (and installing the CR-touch) I just cannot get correct prints. The distance between the nozzle and the printerbed stays around 10 millimeter so the filament just doesn't connect correctly to the bed.

I searched the Net for possible solutions, but until now no luck.

Is there anybody who has encountered this problem and has a solution?