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New to 3D printing with ender 3v2 and don’t know what’s wrong

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Hello, as stated in the title I am brand new to 3D printing and my first printer is the ender 3 v2. I have completed the assembly and I believe am ready to print. I  started one of the basic prints on the given sd card. When it starts, nothing happens for a bit then it pushes out the filament backwards and the screen locks. Does anybody know how to resolve this issue? Thank you very much.

kevin kevin 19/06/2021 10:51 am

Well, have you tried again to restart the printer? Can not determine what is going on currently. If you could power on your printer again, I suggest that you test the X, Y, and Z-axis movements first.