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Missing hardware

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I received the printer in November and it’s missing 2 screws I have sent countless emails that seems to not be read or cared about so now I’m reaching out to everyone. Hoping that I can be directed to where I can buy the missing screws or maybe someone who cares about the quality of their products sees this and sends me the 2 screws I’m missing number. 28 Hexagon socket countersunk head screw M4x18 x 2.

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So to hear this. I don’t know which email you have sent or which seller you bought your printer from. This forum serves for https://www.creality3dofficial.com/. If you got your printer from here, I’ll report this problem to the after-sale.