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[Sticky] CR10 S Pro Z axis Failure

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Hope someone can help. Printer is about 16 months old haven't used much as been away from office due to lock down during recent print it failed as the Z axis (up and down has failed). If move motors by hand i can get it to home but auto home or self test . Likewise manual using control screen up / down nothing happens. X and Y axisi, feed all work fine 

It refused to move the print head up or down. If I detach the motors and run on their own they seem to be struggling or just dont work.

Is this motor failure or more case of board / power supply hoping not as being so expensive expected to last longer 

thank you in advance 

Please do a changing wiring test, you will find motors, wiring, mainboard, which part is broken.

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