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Ender 5 Pro "MAXTEMP" error

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Hello, I am brand new to 3D printing and have just purchased the Ender 5 Pro. However, anytime I try to preheat the PLA, it gives me the MAXTEMP error, and the extruder is reaching temperature levels far above those needed to heat the PLA. From what I remember, it reached up to 350 degrees, even though the set temperature was still at 0. I am currently at work and cannot add pictures, but I was wondering if anyone had any solutions. Thank you in advance!

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