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PLA coming out from the sides of the nozzle


jgill
(@jgill)
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Joined: 8 months ago
Posts: 6
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Hi, I got my brand new ender 3 V2 a few week back and I'm still unable to produce a print without issues.

This time looking at it closely, I saw that when warming up and later during the print, PLA comes out from the sides of the nozzle (see video attached).

I opened the fan case and found a big mess of PLA stuck in there.

I don't know what may have caused this, how serious the issue is or how to fix it.

Will it be fine just cleaning it up or do I have to reach out to support/warranty?

These are the pictures of the disaster:

https://photos.app.goo.gl/NJdnZF9UdpLWyUwF8

https://photos.app.goo.gl/iaFLRo5Yi2ZBTm8u8

Thanks in advance!

 

This topic was modified 8 months ago by jgill

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kevin
(@kevin)
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Joined: 8 months ago
Posts: 1045
 

I recommend you contact customer service before cleaning the mess up. They should resend you a new nozzle. 

After that, you can try to fix it, clean it up, and then print something without the fan cover on to see how the filament out.


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jgill
(@jgill)
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Joined: 8 months ago
Posts: 6
Topic starter  

@kevin

Thank you so much Kevin, I just sent an email to support and I'm waiting for their reply.

Cheers,

Jordi

 


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kevin
(@kevin)
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@jgill My pleasure!? 


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