My name is Piankhi Ameni and I have ordered a CR-10 series 3D printer recently on Amazon. I have assembled it but when I try preheating the nozzle I keep getting errors that it has halted and failed, preventing me from moving to the next step in 3D printing what I want. Does it have anything to do with the settings, do I need to get a new cartridge, or do I need to fix something?