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Creality CR-10 V2 Controller Freezing


harriet
(@harriet)
New Member Registered
Joined: 4 months ago
Posts: 2
Topic starter  

Hello, having issues with my new Creality CR-10 V2 Controller Freezing?

 

TLDR: Controller freezes between 30 seconds to 2 minutes after starting a print and I need help?

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So I just bought a Creality CR-10 V2 and I’m having some problems with it. The first print I did worked but ever since the controller freezes and the print stops about 30s to 2min after the bed and extruder heats and the print begins. I have tried a few things to try and fix after trying to research online:

 

- Re-leveled the bed.

- Changed to a different slicer; first was Cura and second Prusa.

- Tried different files from our own to the test ones.

- Changed from given SD card to own one to test if faulty or corrupted.

 

Any help would be greatly appreciated; I was really excited about starting FDM 3D printing?


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kevin
(@kevin)
Noble Member Registered
Joined: 7 months ago
Posts: 1045
 

@harriet  It is a new machine so I recommend you contact customer service about this issue. Do not try to update the firmware or fix it.


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harriet
(@harriet)
New Member Registered
Joined: 4 months ago
Posts: 2
Topic starter  

Thank you Kevin, I have messaged the distributor who sold the printer to me earlier today and I will not update the firmware and wait for a response 🙂


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